FAQ

Order online at ballerette.com: 

1. Select the section you are interested in (New In, Shoes, Collections).
2. Find the product(s) you are most interested in. You can use the filters at the top (color, heel, pattern, size, toe type) to refine your search. With a single click you can enter in the product page with all the details of the selected item, availability and price.
3. Select your size, add to shopping cart and proceed with the purchase.
4. To complete your order you can register or carry out the transaction as a guest.
5. Enter your details and the address where you want the package delivered.
6. Select a payment method.
7. Confirm your order.
8. You will receive an e-mail with your order confirmation.

You can buy BallereTTe in our flagship stores in Italy:

- Rome, Via del Gambero 22, 00187;

- Rome, Piazza Cola di Rienzo 91, 00192;

- Florence, Via de' Martelli 34R, 50129;

- Milan, Corso Garibaldi 73, 20121;

- Venice, Strada Nova 3927, 30121; 

- Bologna, Via Massimo D'Azeglio 10/F, 40124

- Torino, Via Giuseppe Garibaldi 31, 10122

- Bari, Via Sparano da Bari 25, 70122

- Napoli, Via Chiaia 102, 80132

or online at ballerette.com. 

Our BallereTTe are handmade, most of our models have a standard fit so we recommend you take the number you wear normally. To get an idea of the size of the ballet flats, you can visit our "Sizing Chart”. 

If the size you want is not currently available, you can activate an e-mail notification by clicking on "Can't find your size?", entering the size you want and the e-mail address. You will receive an e-mail as soon as the desired product is back in stock.

For information on the materials used for each model, there is a comparative table in our "Sizing Chart”.

You can pay for your orders by credit card (Visa, Mastercard), Postepay, PayPal or by bank transfer sending us an e-mail at customer.care@ballerette.com. 

If you would like to receive an invoice, you can contact us by sending an e-mail to customer.care@ballerette.com within the calendar month in which you place your order. 

Paying by credit card is even safer on ballerette.com thanks to the Gestpay Banca Sella System. In partnership with the Banca Sella Group, we can guarantee the safe handling of your credit card information by not entering into possession of any sensitive information, such as your complete card number or security code. In addition, you can register your credit card details so that you do not have to enter them with every order.

No, you cannot order by phone, but by sending us an e-mail we will be happy to help you complete your order. 

Yes, just send us the link of the model you are interested in, specifying the size. After checking availability, we will send you the coordinates to make the transfer.

We do not accept cash on delivery. 

If the payment of the order is not successful, it could have been due to a connection problem during the transaction, or to a problem with the remaining credit or maximum spending of the card. In this case, please try again to place your order and contact us if you have any further problems. 

If your order is "pending", just send us an e-mail to unlock it. Then you can re-enter your account to re-open the shopping cart and proceed to finalize the payment.

All orders are shipped by Fedex/DHL express courier. 

Generally, 2-5 working days from the time your order is processed, unless the courier is late. 

We require a telephone contact in the shipping information to allow the courier to call in case he has problems during delivery. 

If you have received only some of the products in your order, it may mean that they arrive from two different warehouses and travel in separate packages.

For online orders the first replacement for change size and/or model has the same cost of the order shipment, to half cover the shipping costs, but if you want to return the shoes and get a refund you can return the ballet flats independently to the company or use our courier for a cost equal to the one of the order shipment.

Yes, it is possible to replace with a different model from the one purchased, possibly paying, if there is, a difference in price. 

Yes, you can receive a voucher to use online or in-store within 1 year from the date of purchase. 

For online orders, the first exchange for a change size and/or model has the same cost of the order shipment, to half cover the shipping costs. 

Yes, it is possible to exchange with a different model from the one you purchased, possibly paying, if there is, the difference in price. 

You can send us an e-mail to customer.care@ballerette.com indicating the article you would like to return and we’ll send you all the information to proceed. 

Before entrusting the package to the courier, it is necessary to seal the Ballerette inside their cardboard box, taking care to pack them in order to avoid breaking the transparent box.

The refund will be made within 30 days from the date of receipt of the return. 

The refund is made with the same method of payment used to place the order. With PayPal the amount credited will be visible directly on your PayPal account. 

If you want to return the shoe and get a refund, you can send the BallereTTe back to the company or use our courier for a cost equal to the one of the order shipment.

To use the gift coupon just enter the alphanumeric code in the box "discount coupon" directly in the shopping cart at checkout. 

The gift coupon is valid for 1 year from the moment it is purchased (the receipt of the online order is the proof). 

To use the discount coupon just enter the alphanumeric code in the box "discount coupon" directly in the shopping cart at checkout. 

At the moment we are growing with direct stores and we are considering other ways of opening for the future. 

If you have forgotten your password, please visit the Login section to retrieve it. Just enter your e-mail address and we'll send you a message with the necessary instructions.