FAQ

Order online at ballerette.com: 

1. Select the section you are interested in (New In, Shoes, Collections).
2. Find the product(s) you are most interested in. You can use the filters at the top (color, heel, pattern, size, toe type) to refine your search. With a single click you can enter in the product page with all the details of the selected item, availability and price.
3. Select your size, add to shopping cart and proceed with the purchase.
4. To complete your order you can register or carry out the transaction as a guest.
5. Enter your details and the address where you want the package delivered.
6. Select a payment method.
7. Confirm your order.
8. You will receive an e-mail with your order confirmation.

You can buy BallereTTe in our flagship stores in Italy:

- Rome, Via del Gambero 22, 00187;

- Rome, Piazza Cola di Rienzo 91, 00192;

- Florence, Via de' Martelli 34R, 50129;

- Milan, Corso Garibaldi 73, 20121;

- Venice, Strada Nova 3927, 30121; 

- Bologna, Via Massimo D'Azeglio 10/F, 40124

- Torino, Via Giuseppe Garibaldi 31, 10122

- Bari, Via Sparano da Bari 25, 70122

- Napoli, Via Chiaia 102, 80132

or online at ballerette.com. 

Our BallereTTe are handmade, most of our models have a standard fit so we recommend you take the number you wear normally. To get an idea of the size of the ballet flats, you can visit our "Sizing Chart”. 

If the size you want is not currently available, you can activate an e-mail notification by clicking on "Can't find your size?", entering the size you want and the e-mail address. You will receive an e-mail as soon as the desired product is back in stock.

For information on the materials used for each model, there is a comparative table in our "Sizing Chart”.

You can pay for your orders by credit card (Visa, Mastercard, AMEX, Discover, Diners) through Stripe.

If you would like to receive an invoice, you can contact us by sending an e-mail to customer.care@ballerette.com within the calendar month in which you place your order. 

Paying by credit card is even safer on ballerette.com thanks to the Stripe System. In partnership with the Stripe, we can guarantee the safe handling of your credit card information by not entering into possession of any sensitive information, such as your complete card number or security code. In addition, you can register your credit card details so that you do not have to enter them with every order.

No, you cannot order by phone, but by sending us an e-mail we will be happy to help you complete your order. 

Yes, just send us the link of the model you are interested in, specifying the size. After checking availability, we will send you the coordinates to make the transfer.

We do not accept cash on delivery. 

If the payment of the order is not successful, it could have been due to a connection problem during the transaction, or to a problem with the remaining credit or maximum spending of the card. In this case, please try again to place your order and contact us if you have any further problems. 

If your order is "pending", just send us an e-mail to unlock it. Then you can re-enter your account to re-open the shopping cart and proceed to finalize the payment.

All orders are shipped by FedEx. 

Generally, 2-5 working days from the time your order is processed, unless the courier is late. 

If you have received only some of the products in your order, it may mean that they arrive from two different warehouses and travel in separate packages.

For online orders, the first exchange for a different size and/or model is free, but if you want to return the shoes for a refund, you can return your order for a cost of $20.00

Yes, it is possible to exchange your order for different model. Additional payment may be required if there is a price difference between models.

Yes, you can receive a store credit to use online or in-store within 1 year from the date of purchase.  

The first exchange will be free.

Yes, it is possible to exchange your order for different model. Additional payment may be required if there is a price difference between models. 

You can send us an e-mail to customer.care@ballerette.com indicating the article you would like to return and we’ll send you all the information to proceed. 

Need to make a return? Please reach out to Customer Care, customer.care@ballerette.com , to facilitate your return.

The refund will be made within 30 days from the date of receipt of the return. 

The refund is made with the same method of payment used to place the order.  

Any returns following will be $20.00

To use the gift card, enter the alphanumeric code in the box labeled “discount coupon” directly into the shopping cart at checkout. 

The gift card is valid for 1 year from the date in which the purchase is made. 

To use the discount coupon just enter the alphanumeric code in the box "discount coupon" directly in the shopping cart at checkout. 

At the moment we are growing with direct stores and we are considering other ways of opening for the future. 

If you have forgotten your password, please visit the Login section to retrieve it. Just enter your e-mail address and we'll send you a message with the necessary instructions.