Shipping & Returns

Shipping And Delivery

Ballerette, owned by Castel S.r.l., a limited liability company whose registered office is Rome, Via Po no. 9, VAT registration no. IT 12984611009 (hereinafter, "Castel"). Ballerette dispatches your orders within 3-5 working days (Monday to Friday) via express courier, usually DHL..

Countries we ship to
Ballerette love to travel far and wide across the world!
Further information on shipping and delivery can be found in the General Terms and Conditions of Sale.

  • Europe

    • Austria
    • Belgium
    • Bulgaria
    • Croatia
    • Czech Republic
    • Denmark
    • Estonia
    • Finland
    • France
    • Germany
    • Greece
    • Hungary
    • Ireland
    • Italy
    • Latvia
    • Lithuania
    • Luxemburg
    • Netherlands
    • Poland
    • Portugal
    • Romania
    • San Marino
    • Slovakia
    • Spain
    • Sweden
    • United Kingdom
    • Vatican City

     

    US and Canada

    • United States
    • Canada 

     

    Rest of the world

    • Albania
    • Andorra
    • Argentina
    • Australia
    • Bahrain
    • Belarus
    • Bosnia and Herzegovina
    • Brazil
    • Gibraltar
    • Hong Kong SAR China
    • Iceland
    • Isle of Man
    • Japan
    • Liechtenstein
    • Macedonia
    • Mexico
    • Moldova
    • Monaco
    • Montenegro
    • Norway
    • Russia
    • Saudi Arabia
    • Serbia
    • South Africa
    • Switzerland
    • Turkey
    • Ukraine
    • United Arab Emirates

Returns

Information Note on the right of withdrawal, returned products and payment methods

Right of withdrawal

The Customer is entitled to withdraw from the purchase contract concluded with Ballerette, without any penalty and without having to specify the reasons for doing so, within 14 days of receipt of the relevant goods (pursuant to Article 52 of Legislative Decree no. 206/2005).

If you intend to exercise your right of withdrawal, please contact our Customer Service, providing all necessary information (order number, products to be returned, etc.), at  customer.care@ballerette.com.

Returned Products

The return process begins only after the Customer has submitted a request to return nonconforming, defective or damaged products. Ballerette will in any case ensure that the conditions for beginning the return process have been met.
If you wish to file a return request or a complaint for a damaged or nonconforming product, please contact our Customer Service, providing all necessary information (order number, products to be returned, address, contact information, etc.),  customer.care@ballerette.com.

Following receipt of your request, our Customer Service will let you know whether you need to return the product(s) in question or not. In the first case, you will have to ship the product(s) back to Ballerette - via an express courier selected by Ballerette. In the second one, you will be able to get a refund without having to ship the product(s) back to Ballerette.
To return a product, you shall agree to having the product(s) collected by our courier, on a working day, at the address specified in your purchase order.
Ballerette will accept, refund or replace returned products only if they are in perfect condition and complete with their original packaging.

Further information on returned products and the right of withdrawal can be found in the General Terms and Conditions of Sale.

What to do when you receive your order

We advise you to always check the goods upon delivery: if they do not conform to your order, please contact the 

Here are some useful tips:

  • Upon receipt of the goods, check that the packaging is intact. If it is damaged, please do NOT accept the products, leave them with the courier, and contact us as soon as possible, so we may ship the products again.
  • In case of damages or anomalies, sign the courier’s delivery note specifying the following: "ACCEPTED WITH RESERVE". Then, return the delivery note to the courier. This will make it easier and faster to obtain a refund.
  • If the products delivered are damaged or incomplete, take photos of the inside and outside of the parcel(s), so that, in case of a request for a refund, our Customer Service may use them to assess what went wrong.